At Optiweld Industry, customer satisfaction is our priority. We strive to deliver high-quality welding machines, industrial equipment, and accessories. If you receive a damaged or incorrect product, please contact us promptly so we can assist you with the appropriate solution.
Returns are accepted only if the product is delivered in a damaged condition, has a manufacturing defect, or the wrong product has been supplied. The product must be unused and returned in its original packaging with all accessories and documents.
Customers should notify us within 48 hours of receiving the product. Please provide your order details along with clear photographs or videos showing the issue to help us process your request quickly.
Products that have been used, damaged due to improper handling, modified, or returned without original packaging may not be eligible for return. Customized or special-order products are generally non-returnable unless they have a manufacturing defect.
Once the returned product has been inspected and approved, eligible refunds will be processed using the original payment method or another mutually agreed method. Refund processing time may vary depending on the payment provider or banking institution.
If a replacement product is available, we may offer a replacement instead of a refund. Replacement requests are subject to product availability and verification.
Return shipping instructions will be provided after your request is approved. Depending on the reason for the return, shipping charges may be borne by Optiweld Industry or the customer.
If you have any questions regarding returns or refunds, please contact Optiweld Industry. Our customer support team will assist you throughout the process.
